Where can you get help?

If you are experience trouble with NIS there are several resources at your disposal to help you with the issue. Below is a list of steps to take if you are experiencing problems.

1. First you should check the NIS Work Instructions (Training Manuals) to see if they address your questions.
2. Second, if the NIS Work Instructions do not answer your question, check the Technical FAQs. These FAQs address some common issues users have experienced, and they may address your issue as well.
3. Your next step would be to check with your co-workers. Ask around and see if anyone else has experienced what you are, and how they fixed it.
4. The fourth step would be to check with your local IT individuals for a solution.
5. Lastly, if your issue is still unresolved, open a Help Desk ticket. The contact information for opening a Help Desk ticket is listed below.

BEFORE you call the Help Desk . . .

If you are ready to open a Help Desk ticket, first try to the following:

• Log out of NIS and log back in.
• Log off your PC (computer) and restart.
• Try performing the same task at someone else's computer with your User ID.
• Check your security. Should you be able to do what you are trying to do?

In addition, ask yourself the following:

• Has any work been done on my computer or software lately?
• If you use Citrix, did you log into the WPD7333 environment?

Off to the Help Desk

If you are opening a Help Desk ticket, there are a few things you can do help the process. Be sure to provide them with:

• Your User ID
• Screen Shots of errors (click here for instructions on how to do this)
• Batch numbers, Document numbers, Purchase Order Numbers, etc.
• Menu path – also known as Bread crumbs

To open a Help Desk ticket you can click the link below, send an email to CIO.HELP@nebraska.gov, or you can call 1-800-982-2468 or 471-4636.

How to open a Help Desk ticket