| Where can I get help if I am having
problems with NIS? |
| There are a number of resources available to you
if you are having issues with NIS. Your first stop
should be the Troubleshooting
- Help Desk page. On this page you will find steps
to take if you are having problems. You will also find
information about how to open a Help Desk ticket. |
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| How do I log in as a Citrix user? |
| There are specific Work Instructions for signing
onto Citrix. To view them click
here. |
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| What if NIS will not print my PDF documents? |
If you have run a report in NIS, and have tried
to print it but the PDF is not appearing, it may
be due to a pop-up blocker. When you try to view
the PDF, if it does not appear, look along the top
portion of your internet browser to see if it is
prompting you about a pop-up blocker. If it is, click
on the prompt and tell it to allow the pop-up.
It could also be that your automatic prompting
for downloads setting is not enabled. To enable
them to the Tools menu on Internet
Explorer, and select Internet Options.
Click on the Security tab, and
then click on the Custom level button.
Scroll down to Downloads, and
select Enable under Automatic
prompting for file downloads. Then click OK.
For detailed instructions of this with screen shots click
here.
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| What if I changed my Internet Explorer settings
and was able to view PDF documents okay, but now I am having
problems again? |
Some individuals who have had problems
viewing PDFs through NIS, and have fixed the problem
by changing their Internet Explorer settings, have
again experienced problems a short time later. If this
has happened to you please check your Internet Explorer
settings again (specifically your pop up blocker and
promt for downloads).
Various updates to your PC, such as upgrading form
Internet Explorer 6.0 to Internet Explorer 7.0, auto
updates, or reimaging of your PC can change your Internet
Explorer settings and consequently cause problems again
viewing PDFs through NIS. This is not something that
can be controlled by NIS since it has to do with settings
on your specific PC.
For detailed instructions with screen
shots about how to change your Internet Explorer settings click
here. |
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| What if I enter my User ID and Password, but after
I click on the submit button it just comes back to the
sign on screen? |
Check to see if your internet browser has a third
party tool bar (such as Google or Yahoo toolbars).
If so, uninstall it and try to sign onto NIS again
(check with your local IT individuals to assist you
with uninstalling the toolbar).
If you do not have a third party toolbar, or if
you removed it and it is still not letting you
sign on, close your internet browser, and then
reopen it and try to sign on again.
If none of these steps work go to the Troubleshooting
- Help Desk page and open a Help Desk ticket.
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| How should I close NIS? |
| Always close NIS by clicking on the Sign
Out link in the upper right hand corner. Do
Not simply click on the X in
the upper right hand corner. Doing this will close
your browser, but will not sign you out of NIS. |
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| Is NIS compatible with Windows Vista or Office
2007? |
| Yes. NIS is compatible with Vista and Office 2007. |
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| What should my computer settings be in order to
work with NIS? |
| There are specific settings you computer needs to
work properly with NIS. Click
here to see what those settings are, and be sure
to check with your local IT individuals prior to making
any changes to your computer. |
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| What if I am getting unwanted results with my customized
grid within JAS? |
| If you have customized grids within JAS, and are getting
unwanted results, you will need to delete the grid and
reapply in order to fix the problem. |
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