A new process has been created to remove orders caught in an approval route loop.

Here is an example of what may cause an order to be caught in an approval route: Lines cancelled before they are processed through the approval route will still show in the Orders Awaiting Approval window. When the approver brings up the Approval Review window, the cancelled line(s) will be shown with a line through the extended price. The approver is not able to approve or reject the order (the Approve and Reject options are gray).
The reason cancelled lines still appear in the Orders Awaiting Approval window is because cancelled lines may impact the approver's decision to approve or reject an order.

Here is the new process to remove orders caught in an approval route loop: Cancelled lines are neither approved nor rejected. Instead, the Remove Msg row exit is used to process the cancelled line once the approver has determined that the cancelled line is OK.

Please click the links below to refer to the work instructions for the step-by-step process:
Approve Purchase Requisitions, Purchase Orders and Contracts
Reject Purchase Requisitions, Purchase Orders and Contracts